Platform Policies

Booking Confirmations

• Instant booking services are confirmed automatically when payment succeeds
• Quote requests require professional approval before the client can pay
• Paid bookings move through platform status checks and payment verification
• Professionals are responsible for honoring accepted bookings unless cancelled through the platform

Cancellations and Refunds

Professionals set the core cancellation and refund terms for their services. Beauloom may still assist with intake, mediation, or payment adjustments when required by processor rules, card-network rules, law, or platform safety policies.

• Clients should use the booking workflow to request cancellations or refunds
• The stored professional cancellation policy is used to calculate eligible refunds where supported
• Professionals remain responsible for their service-related cancellation and refund obligations
• Chargeback or dispute outcomes may override a posted refund policy

Client Payments

• Online booking payments are facilitated through Stripe Connect
• Beauloom does not currently charge a booking commission or application fee
• Service proceeds are routed to the professional connected Stripe account, less Stripe fees and any required payment adjustments
• The Beauloom current monetary gain comes from monthly subscriptions rather than per-booking commissions

Professional Obligations

• Professionals are responsible for applicable taxes, licenses, insurance, and lawful service delivery
• Professionals are responsible for service-related cancellations, refunds, disputes, and chargebacks
• Professionals must keep their Stripe connected account and business information accurate and in good standing
• Tips and service payments belong to the professional, subject to Stripe fees and any processor-required reversals or disputes

Accepted Methods

Credit and debit cards, Apple Pay, Google Pay, and Stripe-supported payout methods for professionals.

Professional Requirements

• Background or identity verification may be required
• Valid professional licenses where required by law
• Insurance coverage is strongly recommended and may be required for certain services
• Ongoing trust, safety, and performance monitoring

Health and Safety

• Sanitized and professional-grade equipment is expected
• Professionals must follow local health department and licensing rules
• Clients should disclose allergies, sensitivities, and relevant medical concerns before service
• Professionals should conduct a patch test or consultation where appropriate

Beauloom does not provide medical advice. Services listed on the platform are cosmetic in nature and are not intended to diagnose, treat, cure, or prevent any medical condition.

Warning System

• First violation: warning and education where appropriate
• Repeated violations: account restrictions or listing limitations
• Severe violations: immediate suspension or termination
• Appeal or review may be available depending on the issue

Dispute Handling

• A 48-hour reporting window is encouraged for service issues
• Beauloom may provide non-binding mediation or evidence review
• Beauloom may process refunds, reverse transactions, or limit accounts when required by law or payment rules